Following the earlier Microsoft outage, the DORS+ system is now back online. Thank you for your patience during the outage.

FAQs

Please browse our FAQs below or start a search

Public FAQs

About UKROEd's Diversity & Inclusion Strategy

Follow the Link to the UKROEd Diversity & Inclusion Strategy

Accessing Your Course & Your Course Provider

Moorgate Training Limited

Course Provider Contact List

Nottinghamshire

Cheshire

DriveSafe

Drivetech

Dyfed Powys

Essex

Gloucestershire

Hampshire

Hartlepool

Hertfordshire

Humberside

Kent

Lancashire

Leicestershire

Lincolnshire

Norfolk

Suffolk

Staffordshire

TTC

Warwickshire

Attending a Course

Can my identity be protected on a course? (2026)

Use of Mobile Phone and Other Devices on NDORS Course

Breastfeeding

What do I Wear for a Course - Is there a Dress Code?

Standards of Conduct

What can I do to Prepare for the Course?

ID Requirements for Courses

I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

Clients with Additional Requirements

Additional Requirements (2026)

Breastfeeding

Course Costs

Course Costs - YBYL/Your Belt Your Life - Seatbelt Course

Course Costs - SCC Safer Cycling Course

Courses - Failing to Attend/Complete

I have Missed my Deadline to Book a Course

Is there a Pass or Fail on these Courses?

Data & Information Management

Do you have a privacy notice? (2026)

Is the course booking website secure? (2026)

How Long will you Keep my Details on your System?

How is my Information Passed to UKROEd?

Will I be Filmed or have my Picture Taken on the Course?

Driving Licences

My Driver Number is not Recognised, What can I do?

My Driving Licence was Issued Outside GB, Can i Still Have a Course?

ID Requirements for Courses

Your Website Will Not Accept my Details or my Driving Licence Number.

I Dont Have a Photo Card Driving Licence. What Can I Use for Photo Identity?

I Dont Have my Driving Licence Number. How can I Book a Course?

Feedback

Where do I send Media Enquiries

Providing Course Feedback to UKROEd

General questions asked about courses.

Do I need to bring my Glasses/Spectacles to a Course with an On-Road Element? (2026)

Can i have a course if I hold a provisional licence? (2026)

Use of Mobile Phone and Other Devices on NDORS Course

Breastfeeding

What do I Wear for a Course - Is there a Dress Code?

Standards of Conduct

I have Missed my Deadline to Book a Course

How Long do the Courses Last?

Why is it Three Years before I can Attend another Course?

What can I do to Prepare for the Course?

If I take the Course do I still have to Pay a Fine and have Points on my Licence?

My Driver Number is not Recognised, What can I do?

Do I have to Take a Course Where I Committed the Offence?

My Driving Licence was Issued Outside GB, Can i Still Have a Course?

Is there a Pass or Fail on these Courses?

If I Dont Take a Course I have been Offered, can i Take a Course in the Future?

ID Requirements for Courses

Can I have a Motorway Awareness Course if I have Attended a Speed Awareness Course?

How Many Course Attendees will be in the Car for the On-Road Element of my Course?

Will I be Filmed or have my Picture Taken on the Course?

If I am Supervising a Learner Driver who Commits an Offence, Will I be Offered a Course?

When does the Date Start for the 3 Year Rule?

Can a Person Attend More than One Course in 3 Years?

I Dont Have my Driving Licence Number. How can I Book a Course?

Is Attendance on a NDORS Course a Conviction?

Can I Take a NDORS Course to Reduce my Current Penalty Points?

Will the Course Attendance Affect my Insurance?

Insurance

Will the Course Attendance Affect my Insurance?

Making a Complaint

Making a Complaint

NDORS Courses

How do I Become a Trainer?

What is the Difference between a Course Provider and a Trainer?

I wish to become a NDORS Course Provider. What do I need to do?

How Long do the Courses Last?

Why is it Three Years before I can Attend another Course?

Is there a Pass or Fail on these Courses?

I have a Venue that may be Suitable for NDORS Courses. Who do I Contact?

How do I Become an Instructor?

Problems booking?

I have Missed my Deadline to Book a Course

My Driver Number is not Recognised, What can I do?

Your Website Will Not Accept my Details or my Driving Licence Number.

I Dont Have my Driving Licence Number. How can I Book a Course?

Your identification requirements for courses.

ID Requirements for Courses