Hampshire Police FAQ’s

• How do I contact my course provider?

Visit our website www.hantscourses.org for general information and links to view or reschedule your course.

Email us at mailto:[email protected]

Call 02380 478700 – Please leave a message with name and contact number and we will call you back as soon as possible

• What will I need for my course?

A Desktop or Laptop computer with Webcam facility (usually built in to modern laptops as standard), a tablet or Smart Phone. Please have your Photo ID Driving licence or other official photo ID (i.e. Passport) and Driving licence available to show the trainer during the registration process. Please have some paper and a pen, as you will need this during the course, and you may wish to have some tea/coffee or soft drink available to help keep you refreshed.

• What platform is the course running on?

Zoom Cloud Meetings

• How do I access my course?

We will provide you with a URL link and the Meeting ID and Passcode in an email. If using a Desktop or Laptop or some tablets, you can join by clicking on the URL hyperlink and then select the “JOIN FROM BROWSER” option. If joining from a Tablet or phone we would advise you first download “ZOOM CLOUD MEETINGS” from your App Store and then join using the Meeting ID and Passcode. Please make sure you select “Join Meeting “ NOT “Start Meeting”. Dependent upon the tablet or phone you use, you may need a set of earphones with built in microphone.

• I have booked my course, when will I receive my joining instructions and where do I find them?

We will send you a text message (unless you opted out at time of booking) 48 hours before your course to remind you of your booking and an email with the course joining instructions 24 hours before your course date entitled “Course Start Reminder”. Please check your spam/junk files if you cannot see our email in your Inbox. If you cannot find an email from us, please check the email address you provided during registration on the DORS system is correct and update if necessary (this information will then pass through to our system), otherwise email or call us and we will resend it to you.

• I am about to take my course but cannot access it, where do I find my joining instructions (these are questions commonly asked just minutes before a course!)?

Please check your Inbox for our Reminder email, which we will send out 24 hours prior to your course. If you cannot find it please email us, marked as urgent and we will endeavour to get this information to you in time.

• I’m not very technical and I am worried that I won’t be able to take my virtual/online course, what help can I get from my course provider?

If you have concerns about how to join a session, please email us as soon as possible. We will call you to provide further guidance and support to help ensure you are able to complete your course successfully.