Safer Roads for Nottinghamshire FAQ’s

How do I contact my course provider?

By phone: 0115 844 5929 – Monday – Friday 08:30 – 16:30 If phone lines are busy or if you wish to contact us outside of these hours, please leave an answerphone message or email your enquiry to [email protected] and leave your contact details and we will call you back.

I need to change the date of my course? What do I need to do?

You can re-book your course online via [email protected] provided that your course is over 14 days away.  If you are within the 14 days, you will need to contact the office.  A re-booking fee may apply.

What does the course entail?

Courses are available both online via Microsoft Teams or in a classroom environment at a venue within the Nottinghamshire Police force area.  The course is between 2.45 and 3 hours long, excluding registration.  There will be a break at the mid point section.

The courses are designed to educate and to understand the effect of behaviour on other road users and those within the community.  There is no test however you must complete the whole course and engage with the trainer and others attending.

Attending an Online Course

What will I need for my course?

You will require access to one of the following:

• A computer
• A laptop
• A Smart Phone
• A tablet device

Smart phones may be used however we feel the course will be far more effective if you have a larger screen.

Whichever you choose, must have a Web Cam and have a good internet connection.  We recommend that your device remains powered via the mains supply throughout the duration of the course.

You must be in a private room when completing the course, away from any distractions.

You must provide official photographic identification to attend the course (hence the web cam).  Examples are:

• a photocard driving licence
• passport
• work ID badge
• blue badge
• firearms certificate/shotgun licence

If you are unsure if your identification is acceptable, please contact us prior to your course.

A pen, marker pen and paper will also be required during the course.

What platform is the course running on?

The course will take place online using the digital platform Microsoft Teams.

If using a tablet or smartphone, we recommend that you install the Microsoft Teams app from the Google Play or Apple App Store in sufficient time before your course.  There is no cost to download the app.

You can also join a meeting via a web browser or desktop app.

We strongly recommend you test the system in advance of your course time to avoid any last-minute issues.

How do I access my course?

Joining instructions will be emailed to you a week before your course from ‘Fastform online bookings’. Please check your junk, spam or promotions folders if not received in your main inbox.

The joining instructions will include the link/URL for your course.

Once you have connected to the course, you will be automatically placed into a waiting room where you will see the name of the course and a message to confirm that the trainer will admit you in due course.  

I am not very technical and am worried about completing the course. What help is available?

Most importantly, please don’t worry.

This video  https://youtu.be/wdRXLcLswUE explains how to download Microsoft Teams and login to an online course.  Attending an online course is quite straightforward and does not require a lot of technical expertise.  Our experienced Customer Service Technicians are available to help and are happy to complete a trial run with you on how to join the course however we ask that you contact us in plenty of time so that this can be arranged.  You will be allowed to have a friend or family member to help you log onto your course however they will be required to vacate the room when your course starts.

You will receive an email seven days before your course with the joining instructions which will contain further information and confirm what you need to do to prepare for your course.

If you do not have the equipment or help required to attend your course, we may be able to offer you a classroom course at a venue, depending on your critical date and availability.

What happens if I have technical issues whilst connecting or lose connection during the course?

Check you are as close as possible to your internet router.  Turn off other devices that require the internet to help strengthen the signal.

If you experience issues with connecting, log out and back in as this may help.  Ensure you are joining with video and audio on when the prompt appears.

If you lose connection during the course, click on the original link that you initially joined the course with, you will re-enter the waiting room and your trainer will be alerted that you have re-joined. If you are not successful in re-joining, you will need to contact the Customer Service Technicians and you will have an opportunity to re-book the course, subject to availability.

I’m late for my course and the trainer has not granted me access. What should I do?

You must contact one of our Customer Service Technicians as soon as possible to see if your course can be re-arranged.  Terms and conditions may apply.

Is the course confidential?

Yes. Protecting your confidentiality is of the utmost importance, therefore you must ensure that nobody other than the course participant can view your screen. We recommend that you undertake the online course in a private room without any distractions and you don’t send the course log in details to any other person.

Can I have an interpreter with me on the course?

Yes.

If English is not your first language, you can have a family member or friend to assist you during the course. Please inform us and provide their name when booking the course.

Please note that any person assisting you must be at least 18yrs of age, preferably a car driver and fluent in speaking (and understanding) both English and the language for which they are interpreting. They will also need to provide photo ID when attending the course with you.

Please be advised that we’re restricted to having one course attendee with interpreting support in any one course.  This minimises any delays and maximises learning for all.

If you would benefit from the support of a British Sign Language (BSL) interpreter, please mention this to one of our Customer Service Technicians when booking your course and we will arrange this at our expense.

Are your courses fully accessible?

At the time of booking a course with us, we would invite any potential client to identify if they have a special need to help them access and fully participate in a course. All reasonable adjustments will be made to ensure the best experience for all clients. Please contact the Safer Roads for Nottinghamshire CST’s on 0115 8444 5929 to inform us of any special needs.

I do not have childcare provision. How do I attend the online course?

It is a requirement to be able to complete the course in a private room away from distractions to allow you to concentrate and fully engage.  You will need to consider which option is best suited for your circumstances.

There are no courses available online. What do I do?

Please contact the Safer Roads for Nottinghamshire Customer Service Technicians on 0115 844 5929 or by emailing [email protected] who will make every effort to assist you.